A B S T R A C T

The purpose of the research - is to investigate the reforms and technological innovations implemented in the field of automating the pension determination process in Azerbaijan, to analyze the stages of this process, and to assess the impact of automation on the efficiency, transparency, and citizen satisfaction of the pension system.

The methodology of the research – a systematic and analytical approach was applied during the research, utilizing various scientific research methods. Official documents, reports, and statistical data from the State Social Protection Fund (SSPF), the Ministry of Labour and Social Protection of the Population (MLSPP), and other relevant institutions were analyzed.

The practical importance of the research – the research has both theoretical and practical significance. It can serve as a data source for developing models to be used in the forecasting and management of labor pensions.

The results of the research – the study showed that the automation of the pension system in Azerbaijan has been carried out in stages, with the process accelerating mainly since 2006. Initially, data was digitized, followed by the integration of databases and the application of automatic assignment mechanisms, forming a systematic approach.

The originality and scientific novelty of the research – this study is one of the few scientific works that analyzes the automation of the pension determination system in Azerbaijan in historical sequence and from legal, technological, and institutional perspectives. The issue is evaluated not only from a technical point of view but also through the lens of the development of the social insurance system and its impact on citizen satisfaction.

Keywords: proactive assignment, individual accounting, pension calculator, insurance-pension system, citizen satisfaction, social insurance contributions.

http://doi.org/10.59610/bbu3.2025.3.4